This Airline Policy Is Just PLANE Stupid!

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I noticed something odd in my Alaska Airlines account while looking at dates and flights. One of my booked trips contained a note.

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Could I have missed an Alaska Airlines email or alert about the canceled flight?

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I checked the schedule and my flight was gone on my travel day. This route was flown other days.

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I called since this seemed important. Though I hate Alaska's on-hold music, hold duration was only 34 minutes.

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When chatting with an agent, I was more concerned about why I wasn't told than finding an alternative flight. The agent said Alaska Airlines emails flight cancellations.

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As my flight was in a few months, Alaska doesn't give canceled flight notices until closer to departure. When I would have been warned, she couldn't say. She was astonished by this policy.

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They booked me on another flight that was nothing like my first pick, but got me to my destination.

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I understand that travelers must monitor and maintain bookings, but Alaska's “We'll inform you when WE think it's the right time” policy is ridiculous.

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More Stories.

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